❓ FAQ – Service Vouchers in the Walloon Region:
1️⃣ Who can use Service Vouchers in Wallonie?
Anyone domiciled in the Walloon Region can register in the Service Voucher system.
You simply need to create an account with Pluxee and purchase vouchers to start using home services.
2️⃣ How do I register for the Service Voucher system?
Registration is done online through the official Walloon Region website:
👉 https://titres-services.wallonie.be/citoyen/information/inscription
After your registration is validated, you will be able to purchase your vouchers and schedule your services with C18 Clean.
3️⃣ What services are authorized under Service Vouchers?
Service Vouchers can be used to pay for:
• Home cleaning and maintenance
• Ironing (laundry care services)
• Meal preparation at home
• Household shopping (assistance with supermarket, pharmacy, etc.)
These services must be carried out within the private setting of your home.
4️⃣ Can I use Service Vouchers for a second residence?
As a general rule, Service Vouchers are intended for your primary residence in the Walloon Region.
For specific situations, we recommend checking the official conditions directly with Pluxee.
5️⃣ What is the value of a Service Voucher?
The value is defined by regional regulations and may change.
Part of the amount paid is eligible for a tax reduction, according to the rules in force in the Walloon Region.
To check updated prices, please visit the official website.
6️⃣ How many Service Vouchers can I buy per year?
The annual number of vouchers allowed depends on your situation (single person, family, etc.) and regional regulations.
The limits are defined by the Walloon Region.
7️⃣ Do I need to declare anything for income tax?
No.
The necessary information for the tax reduction is transmitted automatically.
You benefit from the tax advantage according to the applicable rules.
8️⃣ Is C18 Clean authorized to accept Service Vouchers?
Yes.
C18 Clean provides services in compliance with the Service Voucher system in the Walloon Region.