CONFIDENTIALITY POLICY
1. General Information
This Privacy Policy explains how C18 CLEAN (hereinafter referred to as “the Company”) collects, uses, and protects the personal data (hereinafter “Data”) of its clients and users in the context of its services.
We comply with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the Belgian law of 30 July 2018 relating to the protection of natural persons with regard to the processing of personal data.
By using our website or providing us with your Data, you agree to this Privacy Policy. If you do not agree, we invite you not to use our services.
2. Data Controller
The data controller is:
C18 CLEAN SRL
Address: Avenue des Combattants 20 – Waterloo – 1410
Email: c18.clean@outlook
Phone: +32 0471 80 21 71
Any requests related to Data management may be sent to this address.
3. Data Collected and Purposes of Processing
We collect only the Data necessary to perform our services and comply with legal obligations. This Data may be obtained through our online forms, communications with our departments, or indirectly through our partners.
3.1. Contact Form
Data collected: Last name, first name, email address, phone number, and purpose of the request.
Purpose: To respond to information requests and provide information about our services.
Legal basis: Pre-contractual measures.
Retention period: 2 years after the last contact.
3.2. Quote Requests and Contract Management
Data collected: Last name, first name, company, email address, phone number, requested service.
Purpose: To prepare a quote and manage service delivery.
Legal basis: Performance of a contract.
Retention period: 5 years after the end of the contractual relationship.
3.3. Invoicing and Accounting
Data collected: Last name, first name, address, company, VAT number, bank details.
Purpose: Invoicing, payment management, and accounting obligations.
Legal basis: Legal obligation.
Retention period: 7 years after the end of the contractual relationship.
3.4. Recruitment and Applications
Data collected: Last name, first name, CV, cover letter, phone number, email address.
Purpose: Analysis of applications and recruitment management.
Legal basis: Candidate’s consent.
Retention period: 6 months or 2 years with the candidate’s consent.
3.5. Customer Service and Support
Data collected: Information provided during a support request.
Purpose: To provide technical or commercial support.
Legal basis: Legitimate interest.
Retention period: 1 year after the case is closed.
4. Use of Cookies and Tracking Technologies
Our website uses cookies to optimize your experience and analyze traffic.
4.1. Essential Cookies
These cookies are necessary for the proper functioning of the website.
4.2. Analytical Cookies
Used to measure audience and improve website performance.
Legal basis: User consent.
4.3. Advertising and Marketing Cookies
Used to display targeted advertising based on your browsing habits.
Legal basis: User consent.
4.4. Cookie Management
You can change your preferences at any time in your browser settings.
5. Data Sharing and Transfer
Collected Data may be shared with:
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Technical subcontractors (hosting, IT service providers);
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Business partners, as part of the services provided;
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Legal authorities, when required by law.
We require our partners to comply with applicable regulations and ensure an adequate level of security.
6. Data Security
We apply strict technical and organizational measures to protect your Data against loss, alteration, or unauthorized access.
Access to Data is restricted to employees and service providers who need it to perform their duties.
7. User Rights
In accordance with the GDPR, you have the following rights:
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Right of access: Obtain a copy of the collected Data;
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Right to rectification: Correct inaccurate data;
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Right to erasure: Request the deletion of your data under certain conditions;
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Right to object: Object to the processing of your data;
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Right to restriction: Temporarily restrict the use of your data;
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Right to portability: Receive your data in a structured format.
To exercise these rights, please contact us at: c18.clean@outlook.com
8. Complaints and Disputes
If you believe your rights have not been respected, you may lodge a complaint with the Belgian Data Protection Authority (DPA):
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be
Website: www.autoriteprotectiondonnees.be
9. Changes to the Privacy Policy
We may modify this Privacy Policy at any time to reflect legislative changes or changes in our practices. The most recent version is available on our website.
10. Contact
For any questions regarding this Privacy Policy or the management of your Data, please contact us at:
C18 CLEAN SRL
Address: Avenue des Combattants 20 – Waterloo – 1410
Email: c18.clean@outlook.com
Phone: +32 0471 80 21 71